Consumer Rights

CULT51 Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt, and CULT51 have 30 days to refund any payment following cancellation. The CULT51 online returns policy allows 14 days to return your item.

 

Company Details

Cult 51 Ltd
Dunedin House, Mews Lane
Godalming
Surrey
GU7 1NN

VAT Number: 165642203
Company Registration Number: 08494756

 

Card Payments, Security and Privacy

CULT51 accepts most major credit cards. Exchange rates around the world do vary frequently so payments made to CULT51 will always be in UK pounds (£) Sterling and be charged to Credit cards as such. CULT51 reserves the right to cancel any order where the name on the billing address does not match that of the cardholder without further recourse to you. This is to protect both consumers and CULT51. We can assure you that all your information is kept safe and secure, from your online shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies, and marketing organisations. All the details required are needed for no other reason than to fully process your order.
For remote addresses and international orders, your telephone number may be forwarded to our couriers, to ensure receipt of your goods.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3

• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Dispatching Your Order

At CULT51 we endeavour to keep stock levels as accurate as possible. Unfortunately, due to the large volume of orders being processed daily, there can be very rare occasions where our stock levels do not immediately reflect on the website.

In the event of an order being placed for an item of which we no longer have stock we will replenish our holding as soon as possible and the product(s) will be sent at the very earliest convenience. We will contact you by email as soon as possible to advise you of this. If you are ordering multiple items at once we will have stocked items dispatched separately and then dispatch any missing items as soon as we receive more stock.

 

Authorised Sellers of Cult51

Products sold by unauthorised retailers and dealers are non-returnable and are not covered by the manufacturer’s warranty. We do not endorse or approve sales through channels other than those listed below. Please note that stock sold through unauthorised channels may be out of date or counterfit. 

• Cult51.com
• Amazon (excluding third-party sellers)
• StyleRule
• Retailers listed on our stockists page

 

Disclaimer for site usage and Copyright

CULT51 disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of CULT51 Ltd and Export Technologies. It may not be copied or used without the express permission of these parties.

Lost In Post

If you haven't received your purchase within 21 days of dispatch (15 working days, Royal Mail include Saturday as a working day) or 10 working days for Special Delivery, CULT51 will class this as \\\"lost in the post\\\". Please get in touch with us and we will liaise with our logistics partner to get it all sorted out for you. We cannot refund or replace any item until this timescale has been reached. CULT51 will retain title to any goods until delivered to a residential address/work address, and ownership transfers to you on receipt/delivery to address specified. CULT51 cannot take any responsibility for items delivered and signed for but subsequently mislaid. 

Email Marketing

By opening an account with CULT51 you automatically agree to receive email marketing. You can unsubscribe from this at any time by clicking the unsubscribe link on any of our marketing emails, and following the instructions to unsubscribe.

Review and Testimonial Policy

Reviews left by third party customers have been done in an honest and unbiased way. CULT51 cannot accept responsibility for the claims and results made by the claimants and as such, cannot guarantee results. CULT51 reviewers have not been compensated to provide opinions on products or services, the views and opinions expressed on the CULT51 testimonials and reviews pages are purely those of the authors.

If you have any questions regarding this policy or reviews please contact hello@cult51.com